Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards and gift subscriptions
- Downloadable products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will email you to let you know we have received your returned item, and whether your refund has been approved.
If it is approved, your refund will be processed and a credit will automatically be applied to your card or original method of payment within a few working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, then contact your card provider, as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@vegetarianforlife.uk.
Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at info@vegetarianforlife.uk and send your item to: V for Life, Piccadilly Business Centre, Aldow Enterprise Park, Manchester M12 6AE.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Return postage
To return your product, please post it to: V for Life, Piccadilly Business Centre, Aldow Enterprise Park, Manchester M12 6AE.
You will be responsible for paying your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund. If you are returning an item worth over £75, you should consider using a trackable postage service or buying postage insurance, as we can’t guarantee that we will receive your returned item.
Contact us
Questions about returns? Email info@vegetarianforlife.uk or call 0161 257 0887.
